Shipping Policy

1. Shipping Methods and Timelines:

1.1. Domestic Shipping: We offer shipping services within India. We strive to dispatch orders within 2 business days of order confirmation.

1.2. Delivery Timelines: The estimated delivery time varies depending on your location and the shipping method chosen during checkout. You will receive a tracking number to monitor the status of your shipment.

1.3. Shipping Charges: Shipping charges will be calculated based on your order’s total weight, shipping destination, and the chosen shipping method. You will see the shipping cost during the checkout process.

2. Order Tracking:

2.1. Tracking Information: Once your order is shipped, you will receive an email or whatsapp notification containing a tracking number and a link to track your shipment’s progress.

2.2. Tracking Updates: You can monitor the status of your order in real-time, from shipment confirmation to delivery. If you encounter any issues with tracking your order, please contact our customer support team for assistance.

3. Delivery Address:

3.1. Accurate Information: Please ensure that your delivery address is accurate and complete to avoid any delays or misdeliveries. Thillais Masala is not responsible for delivery issues resulting from incorrect or incomplete address details provided by customers.

4. Shipping Delays:

4.1. Unforeseen Circumstances: While we strive to meet our delivery timelines, please understand that unexpected circumstances such as natural disasters, holidays, or logistical challenges may occasionally cause delays. We appreciate your patience during such situations.

6. Shipping Inquiries:

6.1. Customer Support: If you have any questions or concerns regarding your shipment, please don’t hesitate to contact our customer support team at 

customercare@thillaismasala.com or call us at +91 84388 01930. Our dedicated team is here to assist you.

7. Multiple Items in an Order:

7.1. If you have ordered multiple items, they may be shipped separately based on availability and logistics. In such cases, you will receive separate tracking information for each shipment.

Thillais Masala is committed to delivering the essence of our exquisite flavors to your doorstep with care and efficiency. We appreciate your trust in us and look forward to serving you with our premium masala products.

If you have any further questions or require additional assistance related to shipping, please feel free to reach out to our customer support team. 

Thank you for choosing Thillais Masala for your culinary needs.