Thank you for shopping at Thillais. We want you to be completely satisfied with your purchase of our masala products. 

 

Please read our returns and cancellation policy carefully to understand your rights and options:

Returns:

 

1.1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within 48hrs of receiving the order. We will arrange for a return and provide you with a replacement.

 

1.2. Incorrect Products:

If you receive an incorrect product, please notify us within 48hrs of receiving the order. We will assist you in returning the incorrect item and arranging for the correct product to be sent to you.

 

1.3. Returns due to Personal Preference:

We understand that individual preferences may vary. If you are not satisfied with your purchase for personal reasons, you may return the unopened product within 48hrs of receiving it. Please note that return shipping costs will be the responsibility of the customer, and a restocking fee may apply.

Cancellations:

2.1. Order Cancellation before Shipment:

If you wish to cancel your order before it is shipped, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request and issue a refund promptly or simply click on the cancel button found in your account under your order.

 

2.2. Order Cancellation after Shipment:

If you decide to cancel your order after it has been shipped, you may return the unopened package following our return instructions (as mentioned in section 1.3). Please note that return shipping costs will be the responsibility of the customer, and a restocking fee may apply.

 

Return Process:

3.1. To initiate a return or cancellation, please contact our customer support team via customercare@thillaismasala.com or +91 84388 01930. Provide your order details and the reason for the return or cancellation.

 

3.2. Our customer support team will guide you through the return process, including providing you with the necessary return shipping information and any applicable refund or replacement details.

 

3.3. Please ensure that the returned product is securely packaged and in its original condition. We recommend using a trackable shipping method to return the product, as we cannot be held responsible for any lost or damaged returns.

 

Refunds:

4.1. Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be issued using the original payment method.

 

4.2. Please allow 5-7 days for the refund to be processed and reflected in your account. The exact processing time may vary depending on your bank or payment provider.

 

If you have any further questions or require assistance regarding returns, cancellations, or refunds, please don’t hesitate to reach out to our customer support team. We are here to help you.