Refund Policy

1.1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within 48 hrs of receiving the order. We will arrange for a return and provide you with a replacement.

1.2. Incorrect Products:

If you receive an incorrect product, please notify us within 48 hrs of receiving the order. We will assist you in returning the incorrect item and arrange for the correct product to be sent to you. If a replacement is not available, a full refund will be issued.

1.3. Dissatisfaction with Product:

If you are not satisfied with your purchase due to personal preference, you may request a refund within 48 hrs of receiving the order. In such cases, the product must be unopened, unused, and in its original condition. Return shipping costs will be the responsibility of the customer, and a restocking fee may apply.

Refund Process:

2.1. To initiate a refund, please contact our customer support team via customercare@thillaismasala.com or +91 84388 01930. Provide your order details, reason for the refund, and any supporting documentation or images, if applicable.

2.2. Our customer support team will guide you through the refund process and provide you with the necessary return shipping information, if applicable.

2.3. Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be issued using the original payment method.

Refund Timelines:

3.1. Damaged, Defective, or Incorrect Products:

Refunds for damaged, defective, or incorrect products will be processed as soon as the returned item is received and verified. Please allow 2-3 days for the refund to be processed and reflected in your account. The exact processing time may vary depending on your bank or payment provider.

3.2. Dissatisfaction with Product:

Refunds for returns due to personal preference will be processed after the returned item is received and verified. Please allow 5- 7 days for the refund to be processed and reflected in your account. The exact processing time may vary depending on your bank or payment provider. Please note that return shipping costs and any applicable restocking fees will be deducted from the refund amount.

Contact Us:

If you have any questions or concerns regarding our refund policy or need assistance with a refund, please reach out to our customer support team via customercare@thillaismasala.com or +91 84388 01930. We are here to address your queries and provide prompt assistance.

We hope you are happy with your purchase from Thillais!