Privacy Policy

1. Information We Collect:

 

1.1. Personal Information:

 

When you place an order or create an account on our website, we may collect personal information such as your name, email address, shipping address, and contact number. This information is necessary for order processing and fulfilment.

 

1.2. Payment Information:

 

For secure payment processing, we may collect and store payment details such as credit card information, billing address, and other relevant payment details. Please note that we do not store complete payment card information on our servers. It is securely handled by our trusted payment service providers.

 

1.3. Website Usage Information:

 

We may collect non-personal information about your interactions with our website, such as your IP address, browser type, referring/exit pages, and operating system. This data helps us analyze website performance, improve user experience, and enhance our services.

 

2. Use of Collected Information:

 

2.1. Order Processing and Fulfillment:

 

We use the information you provide to process and fulfil your orders, communicate order updates, and deliver products to you in a timely manner.

 

2.2. Customer Support:

We may use your contact information to respond to your inquiries, provide customer support, and address any concerns or grievances you may have.

 

2.3. Personalization and Marketing:

 

With your consent, we may use your information to personalize your shopping experience, recommend relevant products, and send you promotional offers, newsletters, or other marketing communications. You can opt out of marketing communications at any time.

 

2.4. Website Improvement:

 

We analyze website usage information to understand user behaviour, identify trends, and make improvements to our website layout, functionality, and content.

 

3. Information Sharing and Disclosure:

 

3.1. Service Providers:

 

We may engage trusted third-party service providers to perform various functions on our behalf, such as payment processing, order fulfilment, shipping, and marketing activities. These providers have access to personal information necessary to perform their services but are prohibited from using it for any other purpose.

 

3.2. Legal Requirements:

 

We may disclose your personal information if required by law, regulation, legal process, or governmental request. We will also disclose information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

 

4. Data Security:

 

We employ industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, or loss. These measures include encryption, firewalls, secure socket layer (SSL) technology, and routine security audits.

 

5. Third-Party Links:

Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of those sites or services before providing any personal information.

 

6. Updates to the Privacy Policy:

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting a prominent notice on our website or sending a direct communication. We encourage you to review this policy periodically.

 

7. Contact Us:

 

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us via customercare@thillaismasala.com or +91 84388 01930. We will be happy to assist you.