FAQ

Placing an order is easy! Simply browse our selection of products, add the desired products to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and select your preferred payment method.

We accept major debit cards, credit cards, UPI and wallets for secure online payments.

Absolutely! We take the security of your personal information seriously. Our website uses industry-standard encryption protocols to ensure that your data is protected.

Delivery times may vary depending on your location. Typically, orders are processed within 1-2 business days, and domestic shipping within the same country can take an additional 2-5 business days. International shipping may take longer, usually within 7-14 business days.

Yes, we offer international shipping to selected countries. Please check our shipping policy or contact our customer support for more information regarding international shipping options and rates.

Certainly! Once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment through our website or the courier’s tracking system.

We have a hassle-free return policy. If you are unsatisfied with your purchase, please contact our customer support within 48 hrs days of receiving your order. We will provide instructions on how to proceed further.

Yes, our products are free from preservatives, artificial additives, and fillers. We believe in offering authentic and high-quality masalas without compromising on taste.

Currently, we offer a curated selection of masala blends. However, we are always open to suggestions and feedback. Feel free to reach out to us with your preferences, and we will consider them for future product development.

To maintain the freshness and flavour of our masalas, it is best to store them in a cool, dry place, away from direct sunlight and moisture. We recommend sealing the packages tightly after each use. Also, we recommend storing spices in a glass jar to maintain maximum freshness.

Yes, we offer wholesale and bulk ordering options. If you are interested in purchasing masalas in larger quantities, please contact our customer support or check our wholesale program details on our website.

Orders can be modified or cancelled within 24 hours of placement. Please contact our customer support as soon as possible with your order details, and we will assist you accordingly.

We often have special discounts and promotions. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest offers.

You can reach our customer support team by email at customercare@thillaismasala.com or by calling our number at  +91 84388 01930. Our team is available to assist you during our business hours from Monday to Saturday, 9 AM to 6 PM (IST).

Generally, there are no restrictions on the quantity of masalas you can order. However, for exceptionally large orders, we recommend contacting our customer support to ensure smooth processing and delivery.

Yes, you can! We have partnered with several renowned retailers, including DMART, POTHYS Super Stores, Super Saravana Stores, Lulu Hypermall, and selected supermarkets. Our products are available in their physical stores. To find the nearest store carrying our products, simply visit the “Locate Us” section on our website. There, you’ll find a store locator tool that will help you locate our products conveniently.

Absolutely! We value your feedback and reviews. You can provide feedback and reviews for our products on our website under the testimonial section. Your feedback helps us improve our products and serve you better.